Quarter of English Teenagers Turn to AI Chatbots for Mental Health Support, New Study Says

Quarter of English Teenagers Turn to AI Chatbots for Mental Health Support, New Study Says
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A new study has found that one in four teenagers in England and Wales used AI chatbots for mental health support over the past year, with usage significantly higher among young people affected by violence, The Guardian reported.

The research, conducted by the Youth Endowment Fund (YEF) among more than 11,000 participants aged 13 to 17, shows that both victims and perpetrators of youth violence are turning to artificial intelligence at markedly higher rates than their peers.

The findings indicate that long waiting lists and perceived shortcomings in conventional mental health services are driving teenagers toward AI tools that are available instantly and at any time. According to the YEF, many young users view chatbots as more private and less intimidating than school- or NHS-based support.

One 18-year-old, referred to as Shan, said she began using AI for help after two close friends were killed, describing the chatbot as accessible, non-judgmental and available “24/7”. Researchers noted that similar motivations were common among boys involved in gangs, who feared repercussions if they sought advice from adults.

Experts have warned, however, that children in crisis “need a human, not a bot”. Concerns have also grown over safety risks, with OpenAI facing lawsuits linked to cases of prolonged chatbot engagement.